Customer Feedback

The Community On-Line Support Service is always happy to get feedback from our clients. Here are just a few of the many letters we've had:

"It's a lifeline that has saved my grandmother in the past"  view entire letter

"Keeps you in touch with the world"  view entire letter

"The service makes me feel safe and secure"  view entire letter

"If it wasn't for your call I wouldn't speak to anyone. God bless you all"  view entire letter

"The staff are so friendly and have never missed a call"  view entire letter

"They have become close friends. I love every one of them"  view entire letter


Dear COLSS,

Could you please cancel the monitoring service for my grandmother. She passed away peacefully in her sleep and so we no longer need your support system.

During the time that she had your service it gave her great comfort for the short periods when she was alone in her own home. It's a lifeline that has saved my grandmother in the past.

I just wanted to say thank you,

Laura, Dumbarton

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Dear COLSS,

I would never have believed that having something as simple as a daily morning call could make the last few months of my father's life so peaceful. He was so confident that help would be there 24 hours a day, every day, when he needed it. That gave him, and us, tremendous peace of mind.

He frequently told his friends about his great system and was always telling us how it keeps you in touch with the world.

Thank you for your wonderful service,

Joe - Glasgow

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Dear COLSS,

I just wanted to thank you all for the effort you took to make sure that I received my alarm system. I appreciate your kindness and patience with me. The service makes me feel safe and secure and it has been a pleasure to deal with everyone on your staff.

I would be happy to recommend this service to anyone who values his or her independence.

Mary - Glasgow, South Side

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Dear COLSS,

I just wanted to let you know that your service is the best thing that happen to me in a long time. If it wasn't for your call I wouldn't speak to anyone. God bless you for being there when I needed you.

You and your staff will always be in my prayers,

June - Greenock

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Dear COLSS,

I would like to cancel my mothers alarm. She's had a fall, and now she's been admitted to full time care in a nursing home

When my mother fell your morning call saved her from lying unaided on her floor. You really did what you said you would.

My mothers often remarked that the staff is so friendly, and they have never missed a call. She thinks you are all wonderful.

Well, I think you're all wonderful too,

Sarah - Renfrew

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Dear COLSS,

Your morning call and alarm service is wonderful and gives me a feeling of security. Can I say a big thank you to all of your staff, they have become close friends and I love every one of them.

I was amazed the other day when they remembered that it was my birthday.

Betty - Paisley

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Community On-Line Support Service (Glasgow)
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Last Modified:31 March 2004
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