TERMS AND CONDITIONS

PAYMENTS

Payment is prior to stay (online bookings) or on arrival when the booking is made by phone, e mail or in person, and will be for the full length of the stay booked.
We accept payment by cash or cheque (guaranteed by a card issued by a UK clearing bank)
We now accept Visa and Mastercard.

CANCELLATION

0 - 3 days prior to date of arrival - no refund of payment made
3 - 7 days prior to date of arrival - 50% of payment made less any commission charges incurred.
8 + days prior to date of arrival - 100% of payment made.

CHECK IN / CHECK OUT TIMES

Check in is between 12 pm and 9pm on the date of your arrival.
All guests must provide an approximate time of arrival on booking, and any change to this must be advised , if no contact is received then this will be taken as cancellation of the booking.

Check out time is 9.30am Monday to Friday.
Weekends and bank holidays, check out is 10am.
Any variations to theses times must be previously arranged and agreed, if not a cost will incurred equal to that of 1 nights stay.

PARKING

Limited car parking is available for guests on a ‘first come first served basis’. We can not guarantee the availability of parking, however there is parking in the immediate vicinity of Landguard House. Those parking at Landguard House do so at their own risk and no liability is accepted by us. Vehicles not removed following a period of stay will be removed without notice to the driver/owner and at their sole cost.

KEYS

Guests are provided with a front door key and a key to their room. An administrative charge of £50 will be made in the event of key being lost. Please ensure keys are returned on departure, keys not handed in will be treated as having been lost.

FOOD ON PREMISES

We do permit food to be consumed in rooms, at our discretion, this is subject to guests using cutlery, plates and trays provided., and this can be removed without prior notice at any time. Any excessive staining will be charged at a minimum of £50 to cover cost of extra washing.

LIABILITY

In the event that you or those staying with you for whom you are responsible, cause damage to any part of the building, your room or any facilities serving either, you will be charged the full cost of repair and making good or replacement as required. We strongly recommend that you advise us as soon as reasonably possible since this will enable us to discuss with you how best to resolve the difficulty.
We have a strict no smoking policy. Persons wishing to smoke may do so outside the building in the designated location. Any persons found to be smoking on the premises will be fined £50, plus a cost for any damages to be levied according to damage incurred, they will be asked to vacate the room and there will be no entitlement to refund/ compensation.

SMOKING

Landguard House has a strict NO SMOKING POLICY in all areas of the house. Persons wishing to smoke must do so in the area designated outside. Any persons found to be smoking on the premises will be asked to vacate the premises immediately, a charge will be made for any extra cleaning / damage to room required and there will be no entitlement to a refund.

PETS

No pets are permitted in Landguard House.

SAFETY

We are committed to your safety. Fire alarms and smoke detectors are clearly marked, and in the case of fire, please sound the alarm and use the nearest fire exit. All persons exiting the building should assemble at the front of the house. Tampering with any safety feature will be treated as a fundamental breach of these terms and conditions entitling us to request you vacate your room and without any compensation from us

All persons staying at Landguard House shall be required to register, providing full name and address. Under no circumstances may rooms be occupied by more than the number of persons who we have agreed to accept as permitted to occupy the particular room. For reasons of safety, security and insurance, the only persons permitted to occupy a room are those whose names we have accepted as part of the booking. Subject thereto, no other third party guests, relatives or friends may share the facilities provided.

DISTURBANCE

We reserve the right to request that you vacate your room without entitlement to compensation and immediately in the event that either we or other guests reasonably complain of your behaviour or that of those staying with you or for whom you are responsible e.g.: excessive noise when others are trying to sleep.

CHILDREN

Children are welcome but we would ask you to note the following:

We expect the parents / guardians to be responsible for the supervision of their children at all times and to ensure they are not permitted to disturb in anyway any other guests within the house.

DISABILITY

We respect your privacy. You are not obliged to advise us of any disability you may have, but it may make your stay more pleasant if you do advise us at the time of booking. Please read our ACCESS STATEMENT.

JURISDICTION AND APPLICABLE LAW

These terms and conditions shall be governed by and construed in accordance with English law and each party agrees to submit to the exclusive jurisdiction of the English courts with regard to any claim or matter arising in connection with the same.