ࡱ> MOL7  bjbjUU .47|7| lH  ,v2 : < < F  $ l < <  < < , < <  n*rT< ñ,   :<v4 4  Jayne Green. T171 Tutor: Bob Murray Part one. Netiquette, or the social conventions of computer conferencing. I think this article was based purely on the authors own experiences, and while I found it to be very infomative, the views of the author may not necessarily be the views of others. However I found that I agreed with the author on most points. The point he made regarding the differences between face to face, and online discussions was a very good one. I have found through my own experiences that more care is needed when communicating online, due to the lack of body language, tone of voice etc. It is very easy to misunderstand someone or be misunderstood without these "social cues," therefore I agree with the author when he recommends the use of smileys as they can be a very useful way of getting your intentions across. I also agree with the point he made about acknowledging other peoples messages in the conference. I can easily see how someone could become dicouraged, and feel that they are not being heard if they never receive a reply to their messages. It is important to encourage others others into discussions and to make them feel welcome as an essential part of the group. Establishing understanding within the group is also essential. As the author points out, when differing with someone else's views, you should always take the time to ensure that you have understood them correctly. For example, the use of the phrase "So what you are saying is..........Is that correct?" In this way you are giving your own understanding of the issue as you see it, so if a misunderstanding has occured it is easily rectified. I also agreed with the author on the point he made about quoting facts. If someone says "This is a known fact," or "Research has shown that...." he runs the risk of sounding pompous and self opinionated. Much better is to give your own views on the subject without quoting facts, or if necessary to quote the source of the research etc, and ask for others views. Overall I found the article to be well written, easily understandable and informative. Jayne Green. T171 Tutor: Bob Murray. TMA 01. Part one. Groups that work. This article started in a lighthearted way which carried through in some respects, but did seem to be a little hard to understand at times. I feel that the authors terminology and long sentence structure contributed to this, and some points could have been put across in a much simpler way. However there were some very valid points made based on the authors own experiences of groupworking. I agreed very strongly with the authors point that groupworking can be more productive than working as individuals if managed correctly. The more an issue can be discussed, the more likely it is that the group as a whole will come to a greater understanding of it and take on board views that they had perhaps not even considered before. I also liked the authors analogy of group developement: Forming, Storming, Norming and Performing. I found this to be a lighthearted insight into the developing relationships of groupworkers. This seems to have been drawn from the authors own experiences of groupworking. The points he made regarding the appointing of a group leader were also valid. I personally feel that although a person may stand out more than the rest, there should be no appointed leader (except for the tutor of course) as this could result in rivalry and bad feeling. I believe that all members of the group should interact at an equal level, viewing themselves as no better or worse than any other member. I particularly liked the point he made regarding negative feedback. I think that it is a very good idea to follow a negative point with a positive suggestion as this will help the recipient to feel more at ease and would be less likely to result in flaming or misunderstanding. Overall I found the article very informative and despite being hard going in some places, it raised some very good points. Jayne Green T171 Tutor: Bob Murray TMA 01 Key points 1) More care is needed than in face to face discussions. I chose this point as one of my key points as I think that it is very important to remember that lack of body language and other social signals, can cause confusion and misunderstanding in certain situations. More care should be taken when wording your messages. I think it is useful to read the message back to yourself and try to view it as will other members of the group, before sending it. Often when you read things back to yourself in this way, you will notice that something in there could be taken the wrong way, and in doing this you can re-word it before any damage is done. Also the use of smileys :-) can help enormously in getting your meaning across in this type of situation. 2) Encouraging other less talkative people to join in and responding to messages. I think this is an important point because it is very easy for some people to drift by unnoticed. If someone sends a message to the conference that goes unanswered, they can feel that they are being ignored, or that their views are not being taken seriously. This could lead to these people becoming isolated and left behind. Therefore it is essential to include everyone in group discussions, and where necessary, respond to any unanswered messages and encourage the less confident people to join in. 3) Establishing understanding when responding. This is an important point to remember as misunderstandings can often lead to flaming. I think that it is important to establish what the other person is trying to say when responding with a different view point, for example: In the Netiquette paper the author recommends the use of phrases like "So what you're trying to say is......." I think this is a very good idea as it gives both parties the opportunity to clarify the issue and thus avoid misunderstanding. However I think it is also important to remember that if something has really upset you, it is a good idea to calm down and take stock before responding. 4) Treating everyone as an equal. In my experience, there is usually someone who tends to dominate a conference by giving an opinion on abosolutely everything and not allowing much room for debate. In my opinion, this is a bad thing as less confident people can often feel afraid to challenge the views of such a person and often they will go along with anything that is said, even though their point of view may differ, just for the sake of the peace! These "conference hogs," should be politely reminded that the conference is for everyone and that they should encourage the less confident to put their views across too. Teamwork an essential part of groupworking. I feel that if all of these basic principles are applied when groupworking, we at least have a very good foundation on which to build a successful, friendly working relationship. Index  HYPERLINK "..\\ECA\\Index.htm" Part 1 Index  HYPERLINK \l "top"   HYPERLINK "..\\ECA\\tma_02.htm"  PAGE \# "'Page: '#' '"  When I make a correction it appears in blue that didnt happen on your other documents! 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Hyperlink >*B*ph Bob MurrayUBM;Ā<BMĀ<v  4 &'(23uvklTUHIJKLMNOPQRSTUVWXYZ[\]^lq6 7 >?VW WXghab&'XYZ`aR000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000@0@0 0 J '  aXXXv!!top _Hlt495148029 _Hlt495148030@@  ;Ā<Ā<IUkqbi( 4 j v   ? K 5t>NI P u | %#brw33333333333333333333 Jayne GreenMC:\WINDOWS\Application Data\Microsoft\Word\AutoRecovery save of Document1.asd Jayne Green#C:\Course work\ECA STUFF\TMA 01.doc Jayne GreenC:\Course work\ECA\TMA 01.doc Q 2^,D &H+a^`CJOJQJo(^`CJOJQJo(opp^p`CJOJQJo(@ @ ^@ `CJOJQJo(^`CJOJQJo(^`CJOJQJo(^`CJOJQJo(^`CJOJQJo(PP^P`CJOJQJo(^`o()^`.pLp^p`L.@ @ ^@ `.^`.L^`L.^`.^`.PLP^P`L.^`CJOJQJo(^`CJOJQJo(opp^p`CJOJQJo(@ @ ^@ `CJOJQJo(^`CJOJQJo(^`CJOJQJo(^`CJOJQJo(^`CJOJQJo(PP^P`CJOJQJo(^`5o()^`.pLp^p`L.@ @ ^@ `.^`.L^`L.^`.^`.PLP^P`L. 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