This term consists of Unit 2 coursework called ‘People and Business’.

• Stakeholders
• Nature of stakeholders and their importance in business
• Influence of stakeholders

External Influence on Business, types of external influences:

• Job roles and contracts of employment
• Terms and conditions of work
• Working arrangements
• Contract of employment

• Rights and Responsibilities of Employers and Employees
• Dealing with disputes
• Importance of good working relations

• Recruitment and selection
• Processes involved, meeting business needs
• Meeting staff needs
• Effectiveness of process and suggestions for improvement

• Procedures for training
• Appraisal
• Performance review
• Re-training
• Health and safety

• Consumer laws
• Customer rights
• Customer service
• Expectations of customer and business
• Improvements to customer service