DO THESE SOUND FAMILIAR

YOUR PAPERS HAVE BEEN MIS-LAID

WE HAVE LOST YOUR APPLICATION

WE DONT HAVE THE RIGHT INFORMATION (after waiting several weeks)

YOU HAVE COME TO THE WRONG DEPARTMENT (after queuing for an hour)

WE DON'T KNOW WHO YOUR HOUSING OFFICER IS.

I'M NOT YOUR HOUSING OFFICER.

YOUR HOUSING OFFICER IS ON HOLIDAY.

YOUR HOUSING OFFICER IS OUT.

YOUR HOUSING OFFICER IS SICK.

YOUR HOUSING OFFICER IS AWAY TRAINING.

YOUR HOUSING OFFICER IS IN A MEETING.

LOOK THERE'S NOTHING WE CAN DO.

WE ARE UNDER STAFFED.

YOUR APPOINTMENT HAS BEEN CANCELLED (with the above reasons given)

YOU DON'T GET A PHONE CALL TO TELL YOU THE APPOINTMENT IS CANCELLED.

I'M SORRY NO-ONE PASSED THE MESSAGE ON TO ME.

THERE ARE MORE PRIORITY NEEDS.

YOU DON'T HAVE ENOUGH POINTS.

NO I CAN'T TELL YOU HOW LONG IT WILL TAKE.

NO I CAN'T TELL YOU HOW MANY PEOPLE ARE IN FRONT OF YOU.

NO I DON'T KNOW WHAT TO SUGGEST.

COME BACK NEXT WEEK.

CONTINUE