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FAQ

Q:

I can't transfer music with the one button transfer feature.

A:

Depending on your version of software, the system may need to be in an idle state to allow the one button transfer of music. I.e. Background music must be off, as must timed background, the system must not be playing or have any tracks awaiting play (reject all tracks). This is the idle state required for one button track transfer.

Also make sure your music supplier has placed all music inside an mp3 folder on the distribution media.

Q:

The jukebox system seems to hang on one track, the system still accepts credits and appears to be working but its been stuck playing the same track for ages and there is no audio output.

A:

The data stream of the media file is corrupt, this is a known and reproducible situation caused by faulty or DRM protected media files. The file in question must be locked out using the systems lockout button and then rejected, so enabling the system to continue to play. NOTE, the system will not actually lockout the file totally until the next reboot.

Q:

The jukebox audio system seems to be jumping when driven hard, what's happening?

A:

The amplifier is intermittently cutting out due to incorrect speaker impedance. See section on Ohms law in the manual, Figures 10, 11, 12.

Q:

The jukebox audio system is clicking and audio quality is poor, what's happening and how can I solve it?

A:

The amplifier is clipping, this is normally due to over driving the jukebox audio input. This can be rectified by adjust the standard jukebox input gain of 0db to -5db, experimentation may be required to find the ideal input sensitivity. The same can be achieved locally or remotely (if the system supports remote desktop) by reducing the system master volume.

Q:

The jukebox plays songs at different volume levels, some are really low volume while others are too loud, is there some way to cure this?

A:

All audio tracks when written have their own internal volume levels. Use the freeware package "mp3gain" and set the gain level of all audio tracks to the default value of 89db.