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 Home    CeMAP    CeFA    ITIL v2    ITIL v3    Prince2    Audio 
Book Your Test Now
  • The Best Study Material on the Market Today
  • Used by one of the largest corporation in the UK
  • Fast and effective results
  • Pass First Time
This Complete Study Course Is design to be light and engaging whilst coving the whole syllabus in depth
3 Hours of Audio Training
Many Mock Exam Questions
Light & Engaging Learning Material
These CDs are all you need to study and pass your exams.

 

COMPLETE PACKAGE  -  £59.99 (Limited time)

Web Offer - £ 12.95 - FREE P&P

 
 

GREAT VALUE - contains all the material required for the exams.
Everything you need is contained on these CD.

Interactive CDs - FULL COURSE ON 2 CDS
GREAT VALUE - contains all the official material required for the exams.
Everything you need is contained on these 3 CDs. 
 

 

     

The Course Material Covers:

 

                                             Disk One                                                                                            Disk Two      

 
  • Service Support
  • An Introduction to ITIL
  • Processes Relationships
  • Service Management
  • Service Level Management
  • Financial Management
  • Capacity Management
  • Service Continuity Management
  • Availability Management
  • Change Control
  • Service Management Software Tools
  • Planning Implementation Management
  • ITIL Glossary
  
  • Service Delivery
  • Introduction to ITIL
  • Processes Relationships
  • Process Lead Approach
  • The Service Desk
  • Incident Management
  • Availability Management
  • Cost of Availability
  • Service Management Software Tools
  • Planning Implementation Management
  • ITIL Glossary
 
       

Disk Three
 
  • ITIL Audio Course
  • ITIL Mock Exam Questions
  • ITIL Processes
    •
 		  
  • ITIL Revision Guide
  • ITIL Key Points Presentation
  • Advice About the exam