Professional-ITIL-Packages

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ITIL ® Study Package

Full course material  ●  Lively and Fully Comprehensive

Our courses are used by one of the largest corporation in the UK
 

 Careers Development Book  ●  3 Hour of Audio Training  
 

 

COMPLETE PACKAGE  -  £99.99

Web Offer - £ 6.99 + £2.49 P&P

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3 CD / DVDs  -  Professional-ITIL-Package                          Study Books covering ITIL v2® 

CD/DVD 1

  

 

 

Book One

 This book covers:

Service Support ● An Introduction to ITIL ● Processes Relationships ● Service Management ● Service Level Management ● Financial Management ● Capacity Management ● Service Continuity Management ● Availability Management ● Change Control ● Service Management Software Tools ● Planning Implementation Management ● ITIL Glossary

 
 

CD/DVD 2

 

 

 

 Book Two

 This book covers:

Service Delivery ● Introduction to ITIL ● Processes Relationships ● Process Lead Approach ● The Service Desk ● Incident Management ● Availability Management ● Cost of Availability ● Service Management Software Tools ● Planning Implementation Management ● ITIL Glossary

 
 

CD/DVD 3

 

 

 

Examination Package

 This book covers:                                                                                          ITIL EXAM CODE EX0-100

  • ITIL Audio Course
  • ITIL Revision Guide
  • ITIL Key Points Presentation
  • ITIL Processes
  • ITIL Mock Exam Questions & Answers Package
  • Advice About the exam
 

CD/DVD 3

  

 

 

Careers Advice

 This book covers:

Careers advise for all levels of ITIL Management
   
 

Many ITIL Mock Exam Questions
 

  Career Development Book
 

   Pass ITIL First Time  ●  Interactive ITIL CDs

 

       
            Including 3 CD Rom -  Professional-ITIL-Package                                                   Picture of the software

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           Professional-ITIL-Packages

                                                                                                     Written & Designed By ITIL Pro

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