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SPECIAL REPORT
U H S Leeds has just issued a severe weather warning to its clients, and following on from last year
when U H S had a quite a few changes in the climate to deal with , U H S has decided that
this year It will have to change slightly its working practices on keeping its clients informed.
Apart from not being GOD ( He He )and being unable to predict the changes in climate,
U H S also is making the best use possible of the current technology and has been using
a forecasting system since the middle of last year.
U H S has also added Rock Salt Application to its listings
for the paths leading to office doors etc when the snow hits us all,This service is
at set call out fee and cost of Salts, U H S will not be able to apply to Large Car Parks
and advises those clients to contact the large gritting firms.
BUT U H S also Stresses
That clients must pre plan and book a slot for this eventuality in advance, so that when these conditions
hit U H S can plan its visits, Richard Said " We know its impossible to say when the weather and snow will hit ---
But if clients at least plan the gritting service with me in advance we can then try to
minimize the disruption this causes, I will only put this Gritting plan in action when its needed"
U H S states that the only changes the clients will see is that when bad weather hits ,
be it Snow as they stated above or Rain -- High Winds -- or any other severe weather condition,
that U H S will have already informed all its clients by letter of the climate changes we have all seen
over the past few years, and as soon as the weather improves it will return all its sites
to the best possible commercial or domestic standards .
Since it is a large task to keep all its clients informed closely a format letter is in process of being sent out ,
stating that it is impossible to predict the conditions at certain times of the year ,
and along with its practice of Q I S S ( Quality - Integrity - Service - Strength )
knows that its clients understand this situation.U H S will also inform them that it will make
every possible effort to keep on track, but also U H S will be reminding its
commercial clients that they are on a set monthly fee, apart from call outs.
As this is the case and the fee is calculated over the whole year, and also that
this is then divided in to 12 monthly payments for ease of administration,
spreading the summer visits cost over the whole year.
U H S stresses that the invoicing system will remain constant
even if the visits are reduced in a set month due to adverse conditions,
and that they will be restored A S A P up to a set point at no extra charge.
The assurance U H S CAN GIVE is that once conditions improve,
Additional efforts will be made by U H S to restore the rota up to a set point as soon as possible.
U H S feels that its clients will understand this, and they know from the past experience
with U H S that they will keep as closely as possible to its motto of Q I S S .
Speaking from his Leeds office Richard the owner of U H S LEEDS said,
" We all know how silly climate conditions have become, and I felt that an informed
client is a happy client ,That is why I have made this statement and also why I am taking
the time out to keep them up to date".
In closing U H S said that "We all have to deal with the climate changes
we are having at the moment and a degree of flexibility by every one is vital at this time"
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