Terms and Conditions of Trade

Bulk orders will despatched once 5 working days have elapsed from receipt of payment. Please allow a total of 7-10 days for delivery.

Paul Robinson Art use 1st and second class mail as well as parcel post. We will discuss this with you to choose the best means of despatch, and the price, prior to accepting your order.

All other orders will be despatched with 48 hours of receipt of payment via 1st class post, unless you request otherwise.

All products will ship using suitable protective measures, for example A3 prints will be shipped in a robust tube with secured end caps, A4 prints will be shipped in a plastic sleeve within a sturdy, cardboard backed, envelope.

Greetings cards are individually cellophane wrapped and despatched in  a sturdy, cardboard backed, envelope.

Bulk purchases will ship boxed, with additional protective material as required, e.g. bubble wrapping and / or polystyrene chips.

In case of dissatisfaction, a full refund will be given. Purchasers have 14 days from the date of despatch to reject their purchase, either in part or in full.

Refunds for goods damaged in transit will only be made if postal insurance has been paid for by the purchaser.

All goods will ship under a certificate of posting and non-deliveries will be investigated by the Post Office or Courier company and replacement items will be shipped on confirmation from the relevant organisation of their non-delivery.

Paul Robinson Art regret that personalised items can only be returned in the event of damage during shipping.