Terms & Conditions

1 Definitions

In these conditions: -

1.1 the "Buyer" shall mean the corporate firm or person seeking to purchase goods or services from the company

1.2 the "Company" shall mean PLB Heating Ltd.

1.3 the "job" shall mean a service, or attempted repair, or successful repair, including labour and parts.

2. Cancellation by the Buyer.

2.1 The Buyer has the right to cancel the contract within seven calendar day of the contract.

2.2 Where goods or services are supplied to meet an emergency the Buyer will be required to sign agreeing that the work is to be carried out before the end of the cooling off period.

2.3 A job may be considered to have been cancelled if there is no one present in the property when the company attend an appointment.

2.4 A cancellation fee may be applied to the job for lost time due to short or insufficient notice of cancellation.

3. Date for Payment.

3.1 Payment in full is due on the day of completion of job.

3.2 If an invoice is required before payment a 5% charge will be added. Should the buyer make payment within 5 working days this charge may be deducted. An additional charge for interest of 10% per month or part thereof will be charged if payment is not received within the first month after the work is completed. It is the buyer's responsibility to make payment in full.

3.3 Payment may be made by cash, cheque or debit card.

3.4 Where payment is made by credit card a surcharge of 2.5% will be applied.

3.5 Where payment is by debit or credit card the transaction will be conducted via electronic transaction completed by use of a mobile phone. It may be necessary to take an imprint of the card.

4. Prices

4.1 PLB Heating Ltd is VAT registered.

4.2 Where suppliers to the company increase their prices or a different supplier is used to obtain parts quickly any difference in price for parts will be passed onto the Buyer.

4.3 The company may apply its hourly labour charge to travelling time where further Goods are required during the repair. This will be limited to 1 hour.
4.4 The buyer must obtain in writing any reduction to standard labour rates.

5 Warranty and Liability

5.1 The company shall make good by reimbursement of the whole or part of the price or at its option by repair or by replacement any defect developing under normal use of Goods and due solely of faulty design, faulty materials or faulty workmanship provided that:-

5.1.1 the defect in question shall have appeared within a 12 months

5.1.2 no attempt shall have been made by the Buyer or third party to remedy the defect or alter the work carried out.

5.1.3 any maintenance or servicing required that may have prevent the defect occurring has been carried out.

5.1.4 the buyer is to retain any defective parts until the company authorise of the their disposal or has carried out replacement or reimbursement.

6. Force Majeure
The Company shall have no liability whatsoever for any failure to perform, or for any delay in the performance of any of its obligations under the contract arising wholly or in part by reason of any factor beyond its direct control.
7. Notices
Any notice required to be given in writing under contract shall be given by first class post addressed to Madison House, 33 Aldershot Road, Fleet Hants, GU51 3NW. The sender should obtain a certificate of posting.
8. Privicy
Both parties agree to keep details of the job private.
9. Governing Law

This contract shall be governed by the law of England and subject to exclusive jurisdiction of the English Courts.