Terms & Conditions

1 Definitions

In these conditions: -

1.1 the "Buyer" shall mean the corporate firm or person seeking to purchase goods or services from the company

1.2 the "Company" shall mean PLB Heating Ltd.

1.3 the "job" shall mean a service, or attempted repair, or successful repair, including labour and parts.

2. Cancellation by the consumer.

2.1 The consumer has the right to cancel the contract within seven calendar day of the contract.

2.2 Where goods or services are supplied to meet an emergency the consumer will be required to sign agreeing that the work is to be carried out before the end of the cooling off period.

2.3 A job may be considered to have been cancelled if there is no one present in the property when the company attend an appointment.

2.4 A cancellation fee may be applied to the job for lost time due to short or insufficient notice of cancellation.

3. Date for Payment.

3.1 Payment in full is due on the day of completion of job.

3.2 If payment is not received within a reasonable time interest of 10% per month or part thereof will be charged.

3.3 Payment may be made by cash, cheque or debit card.

3.4 Where payment is made by credit card a surcharge of 2.5% will be applied.

3.5 Where payment is by debit or credit card the transaction will be conducted via electronic transaction completed by use of a mobile phone. It may be necessary to take a imprint of the card.

4. Prices

4.1 PLB Heating Ltd is VAT registered.

4.2 Where suppliers to the company increase their prices or a different supplier is used to obtain parts quickly any difference in price for parts will be passed onto the customer.

4.3 The company may apply its hourly labour charge to travelling time where further Goods are required during the repair. This will be limited to 1 hour.

5 Warranty and Liability

5.1 The company shall make good by reimbursement of the whole or part of the price or at its option by repair or by replacement any defect developing under normal use of Goods and due solely of faulty design, faulty materials or faulty workmanship provided that:-

5.1.1 the defect in question shall have appeared within a 12 months

5.1.2 no attempt shall have been made by the Buyer or third party to remedy the defect or alter the work carried out.

5.1.3 any maintenance or servicing required that may have prevent the defect occurring has been carried out

5.1.4 the buyer is to retain any defective parts until the company authorise of the their disposal or has carried out replacement or reimbursement.

6. Force Majeure

The company shall have no liability whatsoever for any failure to perform, or for any delay in the performance of any of its obligations under the contract arising wholly or in part by reason of any factor beyond it direct control.

7. Notices

Any notice required to be given in writing under contract shall be given by first class post addressed to Madison House, 33 Aldershot Road, Fleet Hants, GU51 3NW

8. Governing Law

This contract shall be governed by the law of England and subject to exclusive jurisdiction of the English Courts.