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When
Ability opened in Cardiff 4 years ago and in Barry 2 years ago, mobility
shops were few and far between, now, outlets seem to be popping up
everywhere. While competition is good for you, the customer we are
concerned that most of these outlets are being opened by business
entrepreneurs and salespersons, and not by nursing and caring professionals.
We are not salespersons! Our objective at Ability is to find the best,
most appropriate solution to help you or your relative/charge to make
the best of their situation, not to sell you the brightest,
most expensive item.
Ability are always up front and honest. Most of our competitors do
not even display their prices on their web sites.
In the 4 years that we have served the South East Wales area, Ability
has changed dramatically. This is because we have listened to our
customers. Where you have asked us to look into/provide certain items,
we have adapted. Most of our competitors have not done this because
'it does not pay' and they concentrate on a narrower supply
line that brings in more profit.
In line with the increased competition, we have released our 'Price
Promise'
which is an extension of our usual supplier 'price watch'.
We have had customers come to us who have bought certain items (e.g.
a scooter) from a competitor, only to find that when the item has
(soon afterwards) gone wrong, the company has been far from helpful.
We are a family company that pride ourselves on our service; before,
during and after sales. Steven has joined us as chief product technician
and has taken to heart the Ability way of customer care. Steven is
very capable in the service and repair of scooters, wheelchairs, electric
beds and rise recliner chairs. |
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