Profiling;
one key to excellent performance
What
is profiling?
Excellent performers have a positive influence
out of all proportion to their numbers. We say these people have
"It". "It" is the combination of thinking, attitudes and
behaviour that make the distinctive difference between an outstanding and
average performer.
Profiling discovers how the excellent
performers are different. You can use this information to increase excellent performance
by making better training, selection and recruitment decisions.
How
to identify what excellent performers do?
People often do not know what these crucial
factors are. They discover them by explaining what they do to an interested and
skilled listener. The listening uncovers what they think is crucial about being
a success in their specific job. Both parties learn what the excellent
performer does and thinks that makes for excellence. The best process is by
individual interview. Common patterns emerge by analysing the collected data.
Stages
of a project
Decide which group of staff to work with
Interview job holders
Analyse and classify data
Present data to clients in a feedback/planning
meeting
Decide action and apply
Review progress, extract learning, modify or
extend as appropriate
Benefits
The training function obtains very specific information about the training needs of staff in key groups. The best people support the diagnosis. Job holders learn about how they do their jobs and about how other excellent performers do theirs. Cross fertilisation leads to further improvements. The organisation's performance, and ultimately profitability, improves as the amount of excellent performance increases.
If you would like to discuss this further, or meet, please call Nick Heap on +44 (0)1707 886553 or email info@nickheap.co.uk