Improving Systems
Organisations need effective systems for getting things done. Effective systems: -
Are enjoyable
to use
Are understood
by those using them
Make
sense
Reduce the number of exceptions
Require little management
Treat routine
and exceptional items differently
Use resources
wisely
The method
You identify a system that needs improvement. I
then work with you to find the key people who have an interest in the system.
We then gather information from those people about the system. This enables us
to create a detailed model of what happens now and what the simplest ideal
system would look like. After this, I run a workshop with all those
involved to develop detailed plans for improving the system and managing the
improvements. Finally, I work with all of you to set up your improved
system. This will often involve working with task groups.
This participative approach to system
improvement taps the energy, experience and ideas of all those involved. The
new system is simpler, easier to operate more efficient and owned by those
involved. They created it.
You will improve your critical systems and
learn an approach you can use yourselves.
Example
Together, we improved the quality control systems for handling test results in a highly regulated manufacturing environment.
A
quotation from the client
There has been active questioning of the "But we have always done it that way" often common in long serving staff. I have been most impressed by the self examination of the systems and enthusiasm for the approach. People have dramatically reduced unnecessary work. Nick has catalysed this attitude change.
If you would like to discuss this further, or meet, please call Nick Heap on +44 (0)1707 886553 or email info@nickheap.co.uk