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Articles

The links on this page are to short practical and theoretical pieces on development issues. 

I hope you will use these articles freely. I would appreciate you saying where found them from and giving a link back to the website www.nickheap.co.uk or email info@nickheap.co.uk

Thanks

Nick

New Articles July 2004

Developmental Culture

This describes some of the features of an ideal culture to support development and some things you can do to create one.

Guide to team working-Practical ways to help your team develop

This guide describes simple practical activities that managers can use to help their teams develop. There are bullet notes on: -

Building your team

Team Vision and Purpose

Ways to build Vision and Purpose

Team Objectives

 Ways to Develop Team Objectives

Team discipline in meetings

 Structure of an effective team meeting

Use some simple skills

The wider system

Complete listing including those above

Accelerating Learning

Infants learn much faster than adults do. What can we do to recover these abilities and help others do the same?

Action learning based support group

This describes the process and outcomes of small support groups for Directors from different organisations.

Appreciative Inquiry by Kendi Rossi

This describes a very positive and energising way to manage change that starts from what is working well to help people build their future together.

Appraisal

This suggests several alternative ways to appraise staff and a process for managing this. 

Building Effective Relationships

This describes what we can do that will build relationships that work and what to avoid. These principles are universal and apply in and out of work. This was published by Fenman and picked out as one of their best articles of 2001.

Building the Organisation Team

How to build teamwork in an organisation within and between teams.

Building Peace

This is an edited version of an older article that gives some ideas on how to build peace in yourself and in the world around you. This may be helpful now.

Change management questions and answers

This answers some questions on managing change raised by a change manager.

Civility at Work by Tom Terez

This contains twenty simple things anyone can do to make work more enjoyable and more effective.

Coaching

Brief note on the how and why of coaching.

Cocounselling

This describes the simplest and most profound approach to improving human functioning that I know.

Coconsulting

Coconsulting is the simplest process for two people to exchange help with each other effectively. This article is a brief description of how to do it.

Coconsulting - a neat way to become a better consultant and get and give some help!

This expands on the summary above and gives examples of how to use coconsulting to develop yourself and others. It also describes the benefits and how to introduce it. 

Conference Design

How to design and facilitate a rewarding conference

Coping with Change

Brief notes on how to cope with and manage change.

Counselling Skills

The article describes the skills required to help the other person, the client, help him/her self. It also explains how counselling works.

The Creative Organisation

This gives some ideas on what makes an organisation creative and how personal and organisation development can help.

Creativity, thinking and listening

Listening to others is often the most effective thing you can do to develop their thinking and creativity.

Design of Learning Events

This describes the principles that lead to effective learning events such as away days or courses. It also gives two designs that how these principles were applied in practice.

Design of Learning Events - Principles

This describes the principles that lead to effective learning events such as away days or courses.

Developing the plateauxed manager

This gives some ideas on how to develop the older manager who may feel or be stuck in her/his career. It also discusses alternative career paths to the conventional "vertical" one.

Eliminating work

Much of the work people do in organisations is unnecessary. This gives practical ways to reduce this waste.

Experience transfer

The transfer process involves the learner integrating into their experience 'missing' pieces from the teacher's experience (mind map) which make sense to the learner. 

Facing personal change

How change affects people and how to cope with its personal effects. This uses dealing with redundancy as an example but the ideas are universal.

Getting good information by interview

How to use interviews with staff to get useful ideas for improvement.

Guide for managers - Practical ways for managers to develop their people.

This guide describes simple practical activities that managers can use to help their people develop. There are bullet notes on: -

Appreciation

Developmental meetings

Coaching

Coconsulting

Counselling

Delegation

Listening

Further information

Influencing Skills

These are the vital skills we all need to gain the co-operation of others in the long term.

Guide to team working-Practical ways to help your team develop

This guide describes simple practical activities that managers can use to help their teams develop. There are bullet notes on: -

Building your team

Team Vision and Purpose

Ways to build Vision and Purpose

Team Objectives

 Ways to Develop Team Objectives

Team discipline in meetings

 Structure of an effective team meeting

Use some simple skills

The wider system

Intervening in Organisations

Describes briefly things you can do to help individuals, teams, interfaces between teams and organisations become more effective.

Managers managing people

This shows how to get managers more interested and active in managing and developing their people.

Managing Change

These notes outline some principles and practices that have been found to help with the practical management of change.

Managing Conflict

Shows five ways to manage conflict and the advantages and disadvantages of each.

Managing Time

This describes how organisational culture and personal preferences affect the way we manage time. It also gives some practical ways to do it better.

Managing Large Meetings

This describes a controlled and supportive process for handling a large meeting. This provides the efficiency of large meetings and the effective interaction of small ones.

Mentoring

A mentor helps a less experienced person grow to become more effective now and in the future. This note describes the five roles that a mentor may play and gives one way to set up a mentoring service.

Open systems Planning

This outlines a simple and powerful method for developing any system from an individual to an organisation. It can also be used for strategic planning and problem solving.

Overworking

Why so many people are working late, the costs and what can we do about it.

Profiling for Excellence

"Profiling" is a systematic method for discovering what excellent performers do that gives them the edge. When you know this, development and recruitment decisions become much easier.

Puzzles, Problems and Predicaments

Describes three classes of issue, mechanical, emotional and spiritual and suggests methods for resolving them.

Running groups at work

Simple things you can do that help groups run smoothly.

Saying No

How to recover our ability to say "No!", when it is our interests to do so.

Setting Clear Boundaries by Lee Hogan

People expect us to stand up for our rights and to clearly express our needs. They have more respect for us, research shows, and they learn very fast how to treat us.

Stress at Work

This describes the costs of stress and work and some things that people at work can do to reduce stress for themselves and others.

The Supportive Organisation

How to create effective co-operation throughout an organisation.

A Systematic Approach to getting things done.

Coverdale training derived this powerful model by observing what successful groups of people did when they were engaged in tasks. A group wanting to work together to do something can improve their effectiveness by using it.

Teamwork between teams

This note gives some ideas on how to build team work between teams. The benefits can be remarkable.

Techniques for working in groups

This describes some effective techniques, pairs and share, process review and the systematic approach, for helping people in a group improve the way they work together.

Training Needs Analysis

This outlines one way to do Training Needs Analysis by interview.

Vision Building

A common vision in a company releases energy for co-operation towards the achievement of a common goal. These notes give some ideas on how to create one.

What happens in groups

A group is usually working on a task, managing a process and dealing with members' feelings all at once. The note gives guidance on how anyone can help a group become more rewarding and effective. 

Work laundry. How to do more of the work we love that makes a difference and get rid of the rubbish.

"Work laundry" is a way of thinking and a set of processes and activities that can help people in organisations concentrate on those activities that are most rewarding, life affirming, creative and contribute to the long-term well being of the firm and the wider society. Part of this is about getting rid of dross and avoiding making low value work for each other.

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