Project management :

Managing projects and project teams. Leading by example and developing teams by utilising personal expertise through a direct, task orientated and analytical approach toward problem solving and project task completion on time, within budget and to a quality acceptable to customer expectations. PRINCE2 Practioner certified.

Client / Customer engagement:

Managing the interface. Developing business cases, negotiating contracts and costs to deliver practical and cost-effective solutions.

Sales & Marketing:

Good commercial acumen. Adept at identifying profitable business opportunities, influencing key decision makers and managing ongoing business relationships to promote growth and deliver repeat business.

Strategy planning:

Researching and analysing market dynamics, contributing toward the creation and implementation of strategy and managing resources to maximise business potential.

Business process design:

Definition of user requirements and designing the business processes to meet them. Use of emerging and enabling technology as appropriate.

Implementation planning / execution:

Developing and delivering rollout plans and schedules including handover of designs & processes for the introduction or migration to new systems or ways of working.

Development of training:

Developing and delivering end user or support team training plans and schedules including group, one to one and E-Learning at introductory, advanced or refresher training level following core system updates.

Bringing new services into operation:

Project to business as usual operations preparedness. Change Management (ITIL), service design, service management processes & procedures, service desk support, training and reporting including design of metrics dashboards.

Line management:

Personnel development, training, human resources, appraisals, recruitment and team building to create a centre of excellence.

Business accountancy & finance:

Ongoing Commercial & Finance diligence to ensure accurate invoicing, aged debtor analyses, forecast revenue tracking, financial planning and delivery of planned profit margins.