haywardshott

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Computer, email and Internet Consultant for Manchester, Bramhall, Cheadle, Stockport and Wilmslow
pc performance, antivirus, wireless, broadband, backup, new PCs, upgrades, training, networking 
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survey
At the end of 2006 forty customer service questionnaires were sent out and 19 were returned. The overall customer service rating was 93.33%. The breakdown between questions was as follows:

The overall service offered

97.89

The initial time to respond to an enquiry

96.84

The time between initial enquiry and a visit

97.89

The time taken to carry out the work

100

The delay for a follow up visit if one is necessary

72.63

The explanation of costs

83.16

The explanation of service(s) offered

84.21

The quality of work carried out

96.84

The explanation of the work being done

94.74

Is the service good value for money?

95.79

Would you use the service again?

100

Would you recommend the service to a friend?

100
Click here to download the detail of the survey as an Excel spreadsheet
Below is a sample of the customer comments:
Thank you for all your help and hard work. I would gladly recommend you to anybody else looking for an "external IT manager"
Prompt, friendly service with clear explanation of work done
I'd use you again. Not very computer literate but you were very non-patronising
The phrase going the extra mile comes to mind, Neale, because that was my experience of the service, Thank you.

email: neale@hayward-shott.com - telephone:  07999 814112