Career Objective

To learn, prosper, and grow through challenges and opputunities in a fast progressive organization.

Education

·         2005  ~    BSc. Hons. Computer Networking
From:      London Metropolitan University, Holloway Road, North London, England.

·         2003  ~    BSc. Computer Science [First year]
From:      Dublin Institure of Technology (DIT), Dublin, Ireland.

·         2002  ~    Diploma in Business Studies & I.T
From:      Institute of Commercial Management (ICM), England.

·         1995  ~    Diploma in Computer Science

·         1991  ~    Intermediate (A-Level)

·         1989  ~    Matriculation (O-Level)

 Work Experience

• Designed and developed the following Websites:
www.smartpockets.co.uk (My own project currently under construction)
www.rashidkhan.co.uk    (My personal Website)
www.intelilabs.com         (Site created for the company that I used to work for)
www.aeroasia.com           (Site created for a client)
www.psocl.com                  (Site created for a client)
www.almurtaza.com        (Site created for a client)

• Installed and configured my own Web Server on Windows Server 2003 (IIS, FTP, Windows Media Server, Telnet, Remote desktop Connection / Server, Remote management, Web Interface, Load Balancing) Available through the domain www.smartpockets.co.uk

      ·     Y3K Europe Limited
            Technical Support Engineer (Mar 2004 – Till now)
          www.y3kcctv.com/

Achievements:

Achievements: Provided Technical Support for Routers, Firewalls, Servers, Digital Video Recorders, Multiplexers, Quad Units, Switchers, IP Cameras, Wireless Cameras, Internal systems, SAGE, Email and Phone technical support to customers.

·         Eircom.Net

Technical Support Engineer (Mar 2003 – Sep 2003)

www.eircom.net
Achievements:

          • Customer Operations Performance Center ~ COPC Certified
• Provided high quality telephone technical support inbound & outbound calls to Eircom.net customers. Levels of support included: BROADBAND, PSTN, ISDN, MAC, WIN-X, UNIX, EMAIL, WEB, Router Etc.
• Log all calls in Remedy.
• Courteous at all times to customers and colleagues.
• Took on all challenges presented.
• Escalated issues using the protocol provided by the team.
• Achieved service levels by resolving customer queries within the time limits as set out by Eircom.Net.
• Contributed regularly to the knowledge base by informing product specialists of new solutions as they arose.
• Kept abreast of technological changes as they arose.
• Attended any training courses and or updates as prescribed by team leaders.

         ·    BT Openworld
            Technical Support Engineer (Sep 2002 – Feb 2003)
            www.btopenworld.com

       ·         PC World
            Sales Advisor (Oct 2001– Mar 2002)

            www.pcworld.co.uk

·         Intelilabs Inc.

Network Engineer/Web Developer (Feb 1999 – Jul 2001)

www.intelilabs.com
Achievements: Total Microsoft Windows 2000 FILE/PROXY/IIS/EXCHANGE/FTP SERVER deployment (Hardware/Software) I developed several websites using Coldfusion, NetObjects Fusion, Dreamweaver, Fireworks, FrontPage & Adobe Photoshop. Made a number of websites for clients as stated above.

1         http://www.intelilabs.com

2         http://www.aeroasia.com

3         http://www.psocl.com

4         http://www.almurtaza.com

·         K.P.M.G Pete Marwick (Pakfactory 2000) & Noble Computer Services Pvt. Ltd.

Programmer (Jan 1998 – Jan 1999)

Achievements:

Programmed in RPG/400 on the AS/400 platform. Performed Y2K testing and conversions for many clients including ICI.

·         The News International Newspaper

System Support Assistant (Jan 1995 – Dec 1997)

www.jang.com.pk/thenews

Achievements:
Worked on Apple MAC platform running AppleTalk protocol and servers for The News International Newspaper. Newspaper page editing in Quarkxpress, Adobe Photoshop, AFP Picture editing etc and sending them to various International branches. IVR (Interactive Voice Response) Dialogic boards setup. Macintosh Server and Network Administration.

Technical Education 

·Microsoft Certified Systems Engineer (M.C.S.E Id# 1615881)

·Cisco Certified Network Associate (C.C.N.A)

· Proficienct in MS Word, PowerPoint, Excel, Access, FrontPage, Outlook; & WordPerfect.

· PACKAGES: Microsoft Office, Publisher, Project, FrontPage, Adobe PhotoShop, Acrobat, Illustrator, ImageReady, Macromedia Flash, Freehand, Fireworks, CorelDraw, NetObjects Fusion, Quarkxpress, Cool3D, VANTIVE, IDA & Remedy.

 Interests and achievements 

· Member British Computer Society (BCS) Member No. 010054564
· Member Institute of Electrical Engineers (IEE) Member No. 83567537
· Member Institute of Electrical and Electronics Engineers (IEEE) Member No. 87019698
· Design & develop websites
· Music ~ Play the electric guitar & listen to all kinds of music.
· Movies ~ Watch Sci-Fi, Action, Adventure & Romantic Comedy films.

 References

Available upon request