Terms & Conditions

To ensure we provide you with the highest standards of childcare, we ask all parents to be aware of, and abide by the following conditions:


Personal Property

All children’s clothing and belongings must be clearly marked with your child’s name. Each child should be provided with a small bag (not carrier bag) containing a change of clothing and indoor shoes.

Depending on the weather, outdoor play will be available during the day and outdoor clothes must be provided at all times. All articles left at nursery are left at the owner’s risk.

Collection

The nursery must be informed if any person(s) other than the person named on your registration form is to collect your child. Some form of identification will be asked for when that person collects your child. It would be preferred if designated collectors came for your child, although we do understand that this may sometimes be a problem.

Sickness

The nursery is unable to care for any child who is ill. Any child, suffering from a sore throat, discharge from eyes or ears, sickness or diarrhoea, or an infectious rash, should not attend nursery. Please seek advice by ringing the nursery if unsure. There is at most times a registered nurse on the premises and every effort will be made to contact the parents, therefore please keep contact details up to date, and inform a member of staff of any change in details. In an emergency medical treatment will be sought.

A full copy of the nursery’s infection control policy is available from the nursery manager.


Medicines

Medicines will be given if requested by parents. If calpol is required, then nursery staff will contact parents for their permission prior to administration.

Parents must sign a medication form available from nursery staff.

Parking

Parking is available at the front and side of the nursery and is so at the owner’s risk.

Confidential matters

All information held by the nursery is confidential. If any details on the registration form change, then please inform the nursery manager.

Child Protection and Equal Opportunities

Triangle House Nursery has a commitment to equality and opportunity to all children. It is nursery policy to report to social services any case of suspected child abuse (Children’s services).

 
Complaints

We strive to bring you the best possible care for your child, and make every effort in achieving this, however if you have any type of concern, then please discuss this with the nursery manager who will try to rectify the matter. If you remain dissatisfied then please contact: OFSTED Inspection Support Team, OFSTED Northern Region, Royal Exchange Buildings, St. Anne’s Square, Manchester, M2 7LA.

Insurance

Triangle House does not accept responsibility for loss of property or accidental injury. Triangle House does maintain those insurances required by law. Details of these are available from the nursery manager. Copies of the insurance policies are displayed on the nursery notice board in the foyer.

Well-being

On arrival at the nursery, please tell us of any accidents that have happened at home, or any other circumstances which may cause distress to your child.


Settling In

If your child is experiencing difficulty in settling in we will work closely with you to minimise this period and ensure that s/he enjoys their time at Triangle House.

Articles

Please do not let your child bring to nursery any money, jewellery, sweets, drinks or valuables to nursery. We will not be held responsible for lost or damaged items.

Moving on

When it is time to leave nursery, we ask you provide us with four weeks written notice that should be given to the nursery manager.

Employment of staff

Our employees are our most valuable resource. We accept that they often baby-sit for our customers as an informal relationship. However, should one of our employees leave us to work for you either whilst you are a customer or six months after you cease to be a customer, we ask that you pay us an introduction fee equal to 6 months payrolls costs for the employee concerned.

Smoking

This nursery is a smoke free zone.

Policies and Procedures

Please refer to our full file of nursery policies within the nursery. These govern the way in which nursery operates.

Photographs

We often take and display photographs of the children during their daily nursery lives, these are sometimes passed on to the local press and nursery website, no personal details other than their name and age will be given. If you have any objections to this procedure, please inform the manager.