i2CS Business Services
With IT support becoming a required part of almost every business, having an engineer on-site can be essential to the smooth running of your computers.   Although organisations are able to take advantage of i2CS's Fixed Price Repair and Reinstallation services, frequently only an on-site engineer can get the job done. With this in mind, i2CS also offers a range of services tailored to corporate requirements.
Pre-paid On-site Labour
Cover		All computers, including file server(s) All printers and other external peripherals All hubs and routers All Microsoft operating systems All Microsoft Office applications
Response Time		As per availability (Standard Corporate Service) 8 working hours maximum (8 Hour Corporate Service - 9:00am-5:30pm, Monday - Friday)
Includes		Any travel time (upto 25 miles from Lincoln) All on-site labour charges Telephone support Quarterly statements
Benefits		Guaranteed response time (8-hour Corporate Service only) Labour units used only when required Unused labour units carried over to following year
Cost		Standard Corporate Service (10 hours on-site labour, response time as per availability) - £300 (exc. VAT) Standard Corporate Service (25 hours on-site labour, response time as per availability) - £700 (exc. VAT) 8-Hour Corporate Service (10 hours on-site labour, 8-hour response time) - £500 (exc. VAT)
Full Maintenance
Cover		All computers, including file server(s) All printers and other external peripherals All hubs and routers All Microsoft operating systems All Microsoft Office applications
Response Time		8 working hours maximum (9:00 - 5:30, Monday - Friday)
Includes		Any travel time All labour charges Telephone support All replacement parts (excludes limited life parts)
Excludes		Items beyond economical repair Consumables and limited-life items Network cabling
Benefits		Fixed budget costs Necessary down-time kept to a minimum Guaranteed availability of service
Cost		Cost calculated yearly, based upon the number of items to be covered. Contact i2CS to arrange a free site survey, following which a detailed quote will be produced.