More Information
The Remote Assistance Invitation file is written in Extensible Markup Language (XML) and can be read and edited in a text editor such as Notepad. Remote Assistance invitation files use the following extension: .MsRcIncident
In Windows XP, this extension is associated with Help and Support Center. When the Expert executes the .MsRcIncident file, Windows starts Help and Support, and then Help and Support passes the information to Remote Assistance.
Remote Assistance then parses the file and starts the process of initiating a Remote Assistance session with the Novice computer that created the file.
In this article, the terms ".MsRcIncident file" and "the invitation" are used interchangeably. The term "ticket" refers to the record of the invitation held on the Novice's computer.
The Novice computer has a built-in local user account called HelpAssistant. This account is disabled by default and has a randomly generated strong password.
The account has limited privileges and is used by the Expert to logon to the Novice computer during the Remote Assistance session.
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Remote Assistance
Remote Assistance is a technology in Windows XP which enables Windows XP users to help each other over the Internet. With this tool, one user, called the "Expert," can view the desktop of another user, the "Novice." With the Novice's permission, the Expert can even share control of the Novice's computer to resolve issues remotely.
Remote Desktop is a feature of Windows XP and later that allows a user to temporarily control a remote Windows computer over a network or the internet to resolve issues. As it can be inconvenient for computer experts to personally visit the affected computer, Remote Desktop allows them to diagnose and often repair problems with a computer without ever personally visiting it.
Additional information about the Offer Remote Assistance feature, click the following article link to view the article in the Microsoft Knowledge Base:
Configuring a Windows XP computer to receive Remote Assistance offers http://support.microsoft.com/kb/301527/