Quality Management System design and implementation

Designing and developing your organisation's quality management system will be based upon existing business processes with improvements where appropriate. Maybe improving existing paper based management systems by taking advantage of modern data technology.

Implementing the quality management system within your organisation, in partnership with your own management team, planning the system introduction, training staff and provision of supporting information.

Conducting internal audits to verify the content suitability and ensuring the effectiveness of your management system.

Preparing for and the selection of an appropriate registration body for achieving certification against recognised standards such as BS EN ISO 9001: 2000 Quality management system - requirements

QUALITY DEMANDS TOTAL COMPANY COMMITMENT

The person who can guarantee commitment is the Managing Director or CEO -without such commitment ISO 9001:2000 is not worth undertaking

All employees must be made aware of the benefits of ISO 9001:2000, its application and its implications.

Standards of operation can be applied company wide, to one site (of a multi-site organisation) or to a specific activity.

It is significant that many companies, both national and international increasingly prefer to do business with suppliers who can provide products or services, to accepted international standards. i.e. BS EN ISO 9001:2000 Quality management systems - requirements

Key Principles

The key principles of ISO 9001:2000 can be identified as: -

  • Customer focus
  • Leadership
  • Involvement of people
  • A process approach
  • A system approach to management
  • Continual improvement - Measurement of performance
  • Factual approach to decision making
  • Mutually beneficial supplier relationships