John Tye Piano Tuner
Repairs
 
The obvious repair is a broken string. Some pianos never break a string, but we have to accept that it does happen, and sometimes during tuning. A good string can be raised more than a tone before it breaks, so I will not accept responsibility.
A tenor or treble string (plane steel) can normally be replaced on the spot, but, despite all efforts to stretch it at the time of replacement, it will still stretch and therefore drop in pitch over the ensueing weeks. The best solution is to tune it high and mute it until it has settled, but that is not always a sensible option.
A bass string (copper wound) needs making to specification so is likely to take a week. If the strings are old a brand new string might stand out. In this case it may be possible to repair the string by knotting a new end. It is recommended to replace both strings of a bicord, but I think that a bit of hammer shaping sorts out the inequalities of the strings.
Do not continue playing a piano for long with a broken string, especially a bass bicord. It will damage the hammer, and the twisting shock could damage its pivot (flange and centre) or even snap the shank.
 
Hammers
These hammer felts are quite badly compressed. Nevertheless, if this is the first attempt they can probably be refaced. Compressed hammer heads have too much felt in contact with the string, which alters the harmonics. Refaced hammer heads have the original shape, so will give a better tone, but they are harder than when new so they will give a brighter tone. Toning (voicing, to moderate the brightness) is a big job that is not worth doing on refaced hammers; you would be better off replacing them. I would expect to take the action away to reface. The piano will need regulating afterwards.
 
These hammers are beyond hope. One has been refaced just to show you the effect (the cleanest, and now the smallest, one), but if I did that to a treble hammer you would be down to the wood. So they need replacing. Again the action needs to be taken away, and the piano will need regulating afterwards.
 
A broken hammer shank can sometimes be glued back together as part of the tuning. The full repair is to replace the shank. It is usually possible to do this on site, but it is chargeable.
 
Loose tuning pins are a major cause of pianos going out of tune quickly. The wrest plank (the wooden support for the pins) wears and dries out. The offending pins eventually get so loose that the string cannot hold tune at all. Replacing the wrest plank is such a major job that large numbers of very loose pins spells the death of the piano. However, loose pins can be tightened as they occur. It can be done during a tuning, but it takes a while, so there needs to be time and I charge. There is a danger of breaking the string at the beckett (where it enters the hole in the pin), which would be your fault. If all pins are slightly loose they can usually be improved by a resin treatment, but it is not guaranteed to work, so I do it at just more than cost with no guarantee.
 
The Keyboard
Very small chips on the key edge can be repaired. Replacing individual coverings can be difficult to obtain a match. This piano needs all the coverings replaced, which means that I have to take all the keys away for at least two days. You will need to consider whether you want a brilliant white glossy finish. This piano has off-white plastic coverings.
Ivories can be re-glued, but the join will always be visible. I have a small stock of second-hand ivories, but it is very difficult to find a colour and pattern match as well as a size match for any lost ivory coverings.
 
Action repairs

This action was brought in because some notes could not be relied upon to play.
a piano action in the process of repair
In the photo some hammers have been left in. These are the templates to help me re-align the hammers to the strings when I replace them. The final aligning cannot be done until the action is returned to the piano.
 
hammer assemblies

but present in this photo.
The tapes needed replacing, because otherwise I would have to try to re-install the action with all the treble levers drooping as in the photo above. It would be impossible to do that without causing some damage. (It is the damper springs that are holding up the lower levers, but not high enough without the tapes.)
Tapes do offer some help in pulling the hammers back ready to strike again, but the main component for this purpose is the butt spring, which is missing in the photo on the left (along with a broken tape),

hammer assemblies
worn leathers A full action restoration would involve a lot more work including replacing the felt and leather. This photo shows badly worn leathers. One is on the verge of causing a noisy (clicking) action, while the other will already be causing unreliable holding of the hammer in check while the string is sounding.
finished action
This is the finished action. The butt spring is visible behind hammer butt number 31.

Castors
fitting castors
Domestic castors are not really intended to be used, in fact many upright pianos now do not have castors. Domestic castors can be dangerous if the piano will be moved by someone on their own. So this school piano is having its castors replaced with school-quality castors.


The rear castors screw into an outrigger so that they are always backwards of the centre of gravity.
a rear castor
 
Prices

replacing plane steel string during tuning £10
replacing copper-wound string during the next tuning £15
replacing plane steel string close to Northampton (special visit) £25
replacing copper-wound string close to Northampton (special visit) £30
refacing hammer heads - at least two days with an inoperable piano £150
replacing hammers - at least four days with an inoperable piano £330
replacing a hammer shank on site £7
tightening a loose tuning pin during tuning £7
resin treatment for loose tuning pins during a tuning £40
recovering the keys - at least two days without the keys £150
Action reconditioning.
The costs include regulation adjustments, so there are considerable cost savings by combining jobs.
Replacing all the tapes - at least two days without a piano action £80
Replacing all the butt springs - at least two days without a piano action £80
Replacing all tapes and butt springs together - at least two days without a piano action £110