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This following document will describe what
to do if you are ever faced with the above scenario. You will be stuck in
what seems like a loop after registering the Set top box account. Each
attempt to access the internet via different URL’s will result in the
start screen (as below) being displayed.
The cause
There are usually two
possible causes of this particular problem.
- The cookies are set-up incorrectly in internet
explorer.
- The network adapter (USB or Ethernet card) hasn’t
actually registered and the registration process will need to be
followed again.
The Solution
The first thing to do
is to establish the IP address. If your IP address starts with a
10.xx.xx.xx after rebooting the STB and then the computer you can
usually safely assume that the Ethernet device hasn’t registered correctly
and will therefore need to be registered once more. To be certain of the
IP address, release and renew the IP information after rebooting the STB
and the computer.
However if you find
that the registration process has gone as planned and you now have a
public IP address then it is very likely that cookies hasn’t been
configured properly in Internet Explorer. A public IP will usually be in
the form of 80.xx.xx.xx or 81.xx.xx.xx or 213.xx.xx.xx.
Cookie configuration
Internet Explorer version 5 and 5.5
Launch Internet Explorer and select Tools
> Internet Options
A new box will open within Internet
Explorer. The first tab displayed is the General tab. Click delete
files.
When prompted, tick the small box for
offline content to be deleted too. This will clear the local cache of the
browser.
Next choose the security Tab. You
will be presented with the security section of Internet Options. You have
four different Zones. These Zones are Internet, Local Intranet, Trusted
sites and restricted sites. Select each zone one at a time. Each time
you select one make sure you click the Default level button. This
will configure all four different Zones to the default level. If default
level is not available you can assume that the default level has already
been selected for that zone.
Once you have set all four zones to the
Default level, be sure to click Apply before pressing OK.
You have now correctly configured your
browser for Cookies. Close down Internet Explorer and restart it. You
should now be able to browse the internet.
Internet Explorer 6.0
Launch Internet Explorer and select TOOLS
> INTERNET OPTIONS.
The first Tab you see is the General
Tab. Click on Delete Cookies. Now click on Delete Files.
A small box will appear make sure that there
is a tick to delete all offline content. Press OK. The local Cache
is now cleared.
Click the Security tab. This will
take us to the screen below. There are four Zones, Internet, Local
Intranet, Trusted sites and restricted sites. Select
each zone one at a time and click the default level button. If the
default level is not available you can assume that the zone you are on is
already set to default level. Once you have done this for all four zones
click APPLY.
Now we have set the General and
Security tabs we shall move on. Click the Privacy tab. Click
Default. Now click APPLY followed by OK. This
will close the Internet option box.
You have now configured the Browser
correctly for Cookies. Close the browser down and restart it. You should
now be able to browse correctly.
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