Terms and Conditions

All products are subject to availability.

Your order must be paid for before we send it out. You can either send us a cheque made payable to STEVE FLOWERS or money order by post. Alternatively you can purchase any of our goods using any major credit card by supplying us with your card details (including security code and expiry date) by telephone, fax or email. We do not accept Paypal at all. Please ensure that you include your full name and address details on all correspondence to enable us to deal with your requests as efficiently as possible. (please do not include attachments with your emails).

We will not debit your card until your order is sent out. It is advisable to check stocks with us before ordering limited editions, as stocks may be sold out. 

We are a PCI DSS (Payment Card Industry Data Security Standard) compliant company. We do not store any card holder details online and maintain a policy of protecting our customers with firewall configuration and anti-virus software in all our online dealings.

Guarantee - Normal product manufacturers guarantees will apply in addition to the consumers' statutory rights.  UK Sales Of Goods Act applies. This does not affect your statutory rights as a consumer.

Refunds & Cancellation - We will refund the original order value, (or relevant part of) if the goods are faulty or incorrect, as per the UK Sale of Goods Act. Refunds will be made by the same method as the payment.   Please note the items must be returned within ten days.

In addition, you also have the right to cancel goods received within 7 days, with a full refund, for whatever reason, but they must be returned undamaged, unused with any seals intact and in a saleable condition. However, you will have to meet the return shipping costs.

Complaints and Problems - We endeavour to respond within 7 working days.

 

Registered Office:-            3 Warren Park Way, Enderby, Leicester, LE19 4SA  (This is not the mailing address)

Registered in England     no 4716248