A LITTLE ABOUT US AND HOW WE WORK
Heritage Linen Hire Service Limited was established in 1987. It has grown from the small one-person home run business to the shop front, warehouse, commercial equipment and delivery vans we now operate. We pride ourselves in the quality of our service, choice and stock quantities which we have available.
When you phone or visit us you will receive personal attention on a one to one basis, we will give you as much or as little help as you require. We will listen to your ideas and colour schemes, and help you create the effect you want to achieve. If required we can set out a mock table to show you how it will look on the day. Please note that we run our delivery service in the mornings so the shop is not always manned until after 1.00 p.m. we are however, always contactable by phone.
Once you have decided on your choice of crockery please let us know and we will book your date in our diary. It is best to tell us as soon as you can, as at certain times of the year we get very busy. Booking early avoids disappointment, the finer details can always be sorted out at a later date.
All our stock is matching and will come to you in a shiny, clean, condition ready to be put on your tables. Our linen and chair covers will be crisp, clean, fresh and folded neatly.
You will receive a bill 2 weeks prior to your order. Payment is required by cheque a week before or cash on delivery. Our bill will provide details of the replacement value of the stock should it get damaged.
All prices are based on a 3 day hire period (usually during office hours Friday to Monday), if items are not returned to us within the 3 day period a further hire charge may be incurred. If you are using our delivery/collection service alternative times and dates may be arranged, in which case there will be no additional charge.
The delivery/collection service we offer is very flexible, we try wherever possible to fit in with your requirements, we will be pleased to give you a quote.
You will be asked to sign for your order so we recommend that you check it - we will be happy to do this with you. If our delivery service is not required, you will be responsible for the safety of our stock as soon as it has been signed for or removed from our premises. Please note – trailers are not an acceptable means of transportation of our crockery and glassware.
All of our stock (excluding linen) should be returned in a clean, dry condition. You will be provided with a sheet of guidelines for either our wash-up or hire service. Our wash-up service is very reasonably priced and can save you a lot of time and effort at the end of your function. Again, we would be happy to give you a quote. Our linen should be returned unwashed as laundering is included in the hire charge.
Whether or not you use the wash-up service, we ask you to remove and save our packing as we recycle it to keep our costs down. Also in our years of experience we have found that most items that go missing have been thrown away with the rubbish, saving our packing can reduce this risk.
After your function your order will be checked back on our premises for missing, damaged or broken items, these must be paid for. Stock can be checked back on site for quantities only. We will endeavour to notify you within 5 working days (although this may take longer during busy periods) of any items that are missing to give you the opportunity to look for them. We prefer to receive our stock back than to send you a bill for it. As all our stock is matching we do not accept replacement items to cover breakages. After your order has been checked back if anything should need replacing you will be sent a final bill.