The adoption of ITIL best practice within an organization has been proven to save between 6% and 8% of operational costs. This does not include the business benefits of increased availability, better alignment with the business objectives and increased customer satisfaction.

In the current economic climate the time to review processes and adopt best practice is now.
Improved customer services and increased efficiency will ensure customer retention and provide a solid platform to be able to maximize the benefits of the economic recovery.

The adoption of service management best practice should be done to achieve a business objective in line with the business requirements and in line with business strategy.

There is no such thing as the perfect process, there is always room for improvement. The effectivness of processes improve with maturity. Following best practice not only ensures a more efficient flow of information, but also reduces duplication, reduces errors, increases customer service perception and can mean the difference between being seen as a quality provider or being viewed as inefficient and ineffective, resulting in potential customer churn.

If you are looking at improving alignment between IT and the business requirements, have a service delivery issue that is in need of resolving, or need to incorporate governance into the delivery of IT services through inplementing service level management please give me a call.