Profile
An ITIL Manager (Red Badge), Prince2 practitioner and Service Delivery Manager having over 15 years experience in service management in both the public and private sector, effective in the development of service delivery teams, ITIL processes, service portfolios, supplier management, service level management, the effective management of the service lifecycle and transition of services into the live environment.

Experienced in the evaluation and design of service solutions, evaluation and re-engineering of ITIL processes and producing service improvement recommendations. Experienced in managing departmental and process change to improve service, process effectiveness and efficiency, managed the ongoing development and growth of service management functions and technical teams of over 50 individuals. A service level manager having many years experience in the negotiating of both supplier and customer contracts and associated service level agreements. Commercially competent having managed budgets and P&L accounts.

An experienced project manager effective in the implementation of service and process improvements specifically involving the adoption of ITIL based processes and service management tools. Managed the implementation of two incident management systems; the gathering of relevant configuration items and implementation of ITIL change processes to ensure continued accuracy and integrity of data.

As part of an in-source initiative designed and implemented a service solution including service desk, ITIL incident, problem, change and release processes to support all UK schools and colleges, realised significant cost savings and improved efficiency within a solutions integrator through a review of the service processes and contracts.

Qualifications

ITIL Manager (Red Badge)

Prince2 practitioner

HNC Electronic Engineering

HNC in Engineering Management