Services

I have been developing technical documentation since 1992, and finally branched out on my own during 2006 to set up my own company, e-Tech Authoring Limited. The range of documentation I have written since 1992, both prior to and since forming my company includes:

• technical and user manuals
• training materials
• Help systems
• procedures

Technical and user manuals

I have researched, designed and written technical and user manuals for systems as diverse as for a Formula 3000 data logger to an advanced GPS-aided inertial navigation system; from a hand-held ruggedized computer to a precision laser marking system.

The documentation I produce is always targeted carefully for the intended audience, and write in clear English for the convenience of those for whom English is not their first language.

Where possible, I include clear photographs or detailed line drawings to help users understand the information more clearly.

For simplicity of use, I adopt a structured approach to document development that allows users to find the information they need quickly and easily. Their search is made even easier through the extensive use of linked cross-references and hotspots within the electronic copies of manuals, or written cross-references in printed versions. As a result of this approach, the documentation I write is so easy to navigate and use that some clients use it as an alternative to a separate software Help system - reducing their development time and costs significantly.

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Training materials

e-Tech Authoring Limited can help to develop the materials for your training courses through:

• Powerpoint presentation slides
• Hand-outs for participants
• A guide to provide a 'script' and background information for presenters

I have developed courses for a wide range of purposes including:

• Company introduction courses for new employees so that they can enjoy a friendly introduction to their new employer and the products they'll be hearing about regularly
• Detailed technical courses for engineers who need to know how to install, operate, maintain and repair complex systems
• Software training courses for users and administrators of complex, networked applications

Again, all the materials I provide are researched, designed and developed, with the client's full involvement, for an effective and efficient learning experience for course participants.

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Help systems

With software products becoming ever more complex, the need for properly developed help systems is paramount.

e-Tech Authoring Limited have experience in developing context-sensitive help systems for complex networked software. These systems have included segregated user-level and administrator-level information, carefully targeted for the correct level of user ability.

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Procedures

e-Tech Authoring uses a structured writing methodology, called Information Mapping, to create detailed process descriptions and procedures.

By completing careful research, e-Tech Authoring ensures the procedures are comprehensive and covers those important 'what if' scenarios that add significant value to the end result.

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