Q: Is Knights Bouncy Castles members of any recognised organisation?
A: Yes, we are members of the BIHA (British Inflatable Hirers Alliance) and we are fully Insured to £1 Million.
Q: Which areas do you deliver to?
A: We can offer Bouncy Castles with free delivery, set-up and collection within 5 miles of Watford, other areas will incur a small delivery fee to cover our costs.
Q: Are bouncy castles safe?
A: Yes, our bouncy castles are made to all British Standards and are safety tested annually. We also provide safety
mats for entrances and exits to the castles. Children must be supervised at all times on a bouncy castle.
Q: Do you supply bouncy castles suitable for adults?
A: No, Unfortunately at present our castles are for children up to and including the age of 14 years old.
Q: How much does the unit cost to run?
A: An average unit costs approximately between 50p to £1 for a days use.
Q: Do you provide instructions?
A: Our Terms and Conditions act as instructions for safe use of the inflatable.
Q: Can you supervise the inflatable?
A: We can provide supervision of our bouncy castles for certain big events. We charge £10 per hour for
Supervision. We do not supervise any private garden parties unless otherwise agreed.
Q: When do you deliver?
A: We deliver from 7:00am and during busy summer periods, we deliver on a geographical round basis.
However, we try to be as flexible as possible so please ask at the time of booking if you need a specific time
slot. We do of course give precise times if the hire is indoors, such as in community centres or villages halls,
or if the hire is for a school fete or fund-raising event.
Q: What preparation is needed before you arrive?
A: Please make sure that any hallways, side passages, or any other access to your garden/venue are clear of
Obstacles etc. We require a minimum 3 foot width access depending on the size of the unit hired. Ensure that
the bouncer site is free of any sharp objects, excessive mud and dog mess. We will need access to an electricity
power point within 50m unless a petrol generator is to be used. If the site is unsuitable we reserve the right to cancel the booking.
Q: What happens if it rains on the hire day?
A: Some of our castles are available with shower covers, but these are not sufficient for heavier rain. Therefore the
bouncy castle is not to be used if it gets too wet, as it becomes very dangerous. If it is likely to be very wet on
the day of hire you can cancel anytime before delivery without charge. Unfortunately No refund is available if it rains heavily once the unit has been delivered or during the hire, Please check the weather for the intended hire day before booking.
Q: How much room do you need to erect a bouncy castle?
A: You need to add approximately 7ft to the quoted size of the castle to allow for the air blower at the back
and crash mats at the front. You also need to allow about 3ft to the width of the castle to allow for movement
around the sidewalls (7ft for a slide combination for the additional crash mat at the bottom of the slide). Any
overhanging trees and prickly bushes need to be pruned back.
Q: Are your castles clean?
A: Yes, we maintain our castles to a very high standard, they are cleaned and inspected after every hire.
Q: When can I book a castle?
A: Our bouncy castles are available for hire anytime. We can get very busy, particularly in the summer, so it
is always best to book early in order to avoid disappointment.
Q: How safe are the Bouncy Castles?
A: All of our bouncy castles and slides are regularly inspected and tested, which means that they fully comply
to the latest HSE guidelines for Inflatable Play Equipment. All of our electrical equipment is also regularly
inspected and tested.
Q: Can I keep bouncy castles over night?
A: Most of our castles can be kept over night for an additional charge unless they are already pre-booked for the following day. This only applies to secure gardens, and you must accept full responsibility for the bouncy castle and equipment and also put the electric equipment into a dry location overnight (such as shed or garden).
Q: How long can I keep the bouncy castle/slide?
A: We normally deliver in the morning and collect in the evening up to 9 pm,
If you hire an inflatable for only a few hours, such as for an indoor event or an after-school activity, the price will be the same because the same amount of work is involved for us.
Q: What sort of surface do you need for the castle?
A: Castles situated outdoors need to be a reasonable flat grassy area (slight slopes are OK) so that they can be
staked down. The area needs to be completely free of any sharp stones, objects, excessive mud or dog mess.
If the delivery staff has to wait while you prepare the sight, or if the sight is unsuitable, we reserve the right to
cancel the booking.
Q: Can your castles go indoors?
A: Yes, our inflatable can go indoors. However, you must check that the height of the inflatable that you want
to hire is below the venue’s ceiling height. We can arrange to view the hall before booking at no extra cost.
Q: Can I collect the castle?
A: Sorry, but for insurance and safety purposes, we must deliver and install the bouncer.
Q: I am not sure my garden is big enough for a bouncy castle.
A: We offer a service which involves us coming to your home and checking whether your garden is large enough
to cater for a bouncy castle, this is free of charge and there is no obligation. Generally a bouncy castle needs
6ft clear at the rear and 4 ft around the sides. The 12ft x 12ft castles that we have are the most popular size as
they fit in most gardens.
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