ICT SUPPORT

Our technicians are available for advice on all ICT problems whilst on-site and by telephone weekdays before 3.00p.m. In emergencies we can call ‘Same Day’ or within 24 hours depending upon the contractual arrangements you have made.
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As part of our ICT Support, we provide you with a Network Management service and deliver Network Solutions while on site.

From administering first aid to a single PC or to a whole network, Interface can come to your assistance.

Whilst on-site our police checked technicians are effectively an extra member of your staff.

Support duties include  

 

SUPPORT DUTIES UNDERTAKEN CAN INCLUDE

Advice on common software applications
Advice on data backup strategy and protocols
Configuration of Smartboards
Four free emergency callouts per year
Hard disk imaging, ghosting and partitioning
Internet security help and advice
Network Management (configuration and maintenance)
PC maintenance, repair and upgrading
Peripheral installations
Printer maintenance & troubleshooting
Professional software installation
Regular Hard Disk De-fragmentation and disc Scanning
Safe un-installation of programs and software
Software troubleshooting and updating
Virus protection & elimination
Web site maintenance (Construct, maintain or edit the schools web presence)
 

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