USEFUL INFORMATION

ANTI-SOCIAL BEHAVIOUR

Wirral has a telephone actionline called "It's Your Call" for reporting anti-social behaviour in your neighbourhood. This actionline currently operates from 9am – 5pm Monday to Friday. An answerphone service is provided out-of-hours and calls will be returned the next working day. The service is also available through One-Stop Shops across the Borough. If you are experiencing such problems where you live, ring them on 0151 606 2020. Find out more about the service at http://www.wirral.gov.uk/he/Housing/NNT/ItsYourCall.htm 

Wirral's Anti-Social Behaviour Team has also produced a booklet/guide to help you if you are experiencing problems in your neighbourhood.  Read the guide.

BROKEN PAVINGS, STREET LAMPS ETC

The Streetscene team has been specially set up to deal with all queries regarding broken pavings, unmown grass, blocked gullies, fallen trees, street litter, non-functioning street lamps, broken road signs, etc. The sooner you ring them about it, the sooner it may get fixed. Ring 0151 666 2004.

CRIME - REPORT IT

Although the police cannot be everywhere, we still urge residents to report crimes, acts of vandalism and other disturbances to the police by ringing 0151 777 2080. Ask for a “crime reference number”: this will ensure your report is recorded and will help to win more resources for New Ferry policing. If you wish to remain anonymous, then ring Crimestoppers on 0800 555 111. 

The Council also has Wirral Community Patrol whose duty is to make Wirral "a safe place to live, work and visit."  Its 20 officers provide security for all Council premises 24 hours a day, 7 days a week; but they also patrol problem areas where anti-social behaviour is a repeating issue.  They work with other council departments and partner agencies to report, record and analyse problem hotspots, giving support to the police and neighbourhoods.  If you are aware of persistent anti-social behaviour and environmental crime such as fly-tipping in your area, please ring them on 0151 666 5265.

FREE SMOKE ALARMS

The Merseyside Fire and Rescue Service offer free smoke alarms to all residents. They will also come to your home and fit one if you are unable to do this yourself. This service is FREE to everyone.
They can also carry out a FREE safety check of your home. Simply give them a ring on 0151 296 4000 or write to them, asking for your free smoke alarm:
Merseyside Fire & Rescue Service, FREEPOST NAT 3926, Bootle L30 4BR . 

FREE LOFT INSULATION AND CAVITY WALL INSULATION FOR NEW FERRY RESIDENTS

Yes, it is absolutely true, and there are no catches or anything to pay. Wirral is one the government's target areas for free home insulation.  Find out more.

FREE VOUCHERS TO HELP NEW FERRY RESIDENTS SAVE MONEY AND ENERGY

Warmer Wirral community energy advisors can offer free impartial advice to help save energy and money.  Find out more.

FLY TIPPING

If you see anyone dumping rubbish anywhere in the neighbourhood - particularly in the parks, on open spaces and in back alleys -  please report them to Streetscene on 0151 606 2004. 

RECYCLING YOUR UNWANTED FURNITURE

Do you have unwanted furniture in good condition to donate, that somebody else can make use of?  Are you looking for quality, pre-owned furniture at prices you can afford?

WIRE (Wirral Independent Recycling Enterprise) is a "social enterprise", a not-for-profit organisation with charitable aims.  We collect items of unwanted furniture free of charge, from any Wirral residence, and then make them available to everyone.  Please ring 0151 638 6691 to donate. 

You can buy 3 piece suites from £70, dining table + 4 chairs from £45.  We also sell sofas, bedroom furniture, desks, bookcases, coffee tables, beds, cookers, fridges, armchairs, bric-a-brac and much more.

Come and visit us as Units 12-14, Kelvinside, Wallasey, Wirral CH44 7JY

UNITED UTILITIES STINKS

If you can smell any unpleasant odours from the Water Treatment Works, contact United Utilities on their ODOUR HOTLINE: 0845 309 4098 or the Council’s Environmental Protection Team on 0151 691 8250.  

WIRRAL CREDIT UNION LTD

A new branch has opened in New Ferry, and we hope you will take the opportunity to help yourself to better manage your own personal financial matters.

WHAT IS THE WIRRAL CREDIT UNION?

We are a local financial co-operative.  Membership is limited to people who work or live on Wirral.  Local people join and SAVE whatever money they can; this money is pooled together, and from that pool, loans are granted to members who need it.  Loans can be made for any prudential purpose but not for gambling, alcohol or any criminal or damaging things.

HOW DO WE OPERATE?

To join us, simply fill in an application form and provide proof of identity and address - this is a legal requirement.  Then you save some money.  You can pay in from your wages, through your bank by standing order, or if you are not working or do not have a bank account you can pay in cash.

HOW DO I GET MY MONEY BACK OR APPLY FOR A LOAN?

Simply ask us on Monday, Tuesday or Wednesday, and the cheque will be available that Thursday. If you wish, you can take your cheque to our bank and exchange it for cash at no cost to you.

WHAT DOES IT ALL COST?

There is an annual subscription charge of £5 and, of course, you pay a reasonable interest on loans; otherwise there are no other charges.  In fact, each year after, after we have accounted for our costs, and external audit has been completed, we pay a small dividend to members.

WILL MY MONEY BE SAFE?

Yes! We are authorised and governed by the Financial Services Authority, and are members of the Financial Services Compensation Scheme and the Financial Services Ombudsman Scheme.  Your money is also covered by the Fidelity Bond Insurance.

WHERE ARE WE?

Our shop is at 77 New Chester Road, New Ferry, Wirral CH62 1AB

You can ring us on 0151 645 8251

We are open Mon-Thu 10.00am till 4.00pm.