MNG-AJM - Payment & Other Details
All
items in the catalog are fully checked before you pay for them. If I find that
they do not meet the description adequately (eg. incomplete) then I will
contact you - essentially I have not checked all the stock I have, but do it as
interest is expressed in it – I only have so much time in a day (about 29 hours
I think at last count…)
Parcels
are despatched as follows: UK < 750g: 2nd class post; UK > 750g Standard
Parcel; Overseas: < 2kg: International small packet (airmail / surface -
your choice), >2kg International Standard or Economy (your choice). If you want your items sent some other way
please say. Postage and packing is paid by the purchaser. However in order to reduce postage charges I
am happy to store your purchases until you have enough to make sending
worthwhile. All items stored in this
way must be paid for when storage is requested, and postage paid for when you
request them to be posted.
I offer the following
insurance options:
1) No insurance – if goods arrive damaged and it is Royal
Mail’s fault then the risk is yours, but of course you can make a claim against
Royal Mail for up to about £30. In
practice the risk is small. I have sent
about 800 parcels over the last 2 years and only 4 parcels have arrived
damaged.
2)
Insurance. I will add 1% to your total invoice amount, and then if the
parcel arrives damaged, I will either give you a partial refund which we
mutually agree upon if you decide the games are still worth keeping, or if you
return the damaged goods to me: a full refund of your invoice (less the 1%
insurance premium) and refund of your postage costs to return them to me. If you choose this option and you do receive
damaged goods please get in touch before returning the goods as in some cases
the cost of return postage may be more than I want to pay to get the damaged goods
back!
Cheques
should be made payable to MNG-AJM, and must be drawn on a UK bank. Essentially
if you aren't in the UK then a cheque isn't going to work, as the bank charges
are about £15 per cheque cleared! The
alternative is to pay by credit card or UK debit card. Note however that I have to charge an extra
2% for credit card purchases as the bank charges me about 5%. UK debit cards can also be used but I have
to charge you an extra £0.50 for this to help cover costs. I don’t accept PayPal. I believe International Money Orders are
also a possibility but expect a surcharge of about £8 since the bank charges
this much to cash them.
Card
payments can be dealt with in one of two ways:
1) You
give me your card details in a secure manner and I keep a record of them and
charge your card as and when necessary, but always after agreeing the
transaction with you. (The record I keep is not on my computer, but a paper
record only as added security against your card details being hacked).
2) You
can use my Make Payment page to make a secure payment using WorldPay (part of
the Royal Bank of Scotland group). This
way you don’t have to give me your card details at all, and you initiate the
payment, and enter your card details. I never get to see them. For more details see Make Payment.
Any
item can be returned within 7 days of you receiving it for a full refund if not
found to be satisfactory, however, you are required to return it (at your
expense) in the same condition it was in when you received it. If I am
satisfied that I have made a mistake in processing your order which got you the
wrong goods or incorrectly described goods, then return of goods will be at my
expense. If you do have a problem with an order, please contact me and I will
do my best to put things right.
The
catalog changes monthly and prices apply only to the current month. Availability is not guaranteed.
Subscriptions by email are free of charge. If you wish to receive a paper copy then I have to charge to cover printing and postage. Cost for 1 year's paper subscription: UK £13, Europe £17, Rest of world £23.
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