Andrew
Collins
35, Hassam
Avenue, Cross-Heath, Newcastle Under Lyme, Staffordshire, ST5 9ET (Home) 01782 856 851 (Mobile) 07970 814 422 (Fax) 01782 867 297
andrew.collins810@ntlworld.com
An
experienced Supervisor/ Engineering Manager with a proven track record of
success in B2B, B2C & commercial market sectors.
Strong
leadership, with mature internal & external relationship
management.
Results-orientated
& quality-focused, with both strategic & detailed technical
skills.
Experience
of management & hands-on installation, operation, test definition &
scripting, UAT performance & system testing, training & maintenance
support within the vending machine industry.
KEY CAREER
HIGHLIGHTS INCLUDE:
Ø
Use of wide
range of technical & management skills to ensure continuous
service
Ø
Ability to
handle both day to day & strategic support for vending machine
systems
Ø
Continued
pro-active engagement with business & technical staff for best
practice
Ø
Ongoing
delivery of pertinent, applicable end-to-end service strategies &
planning
Ø
Demonstrable
skills in team management; also key team player & can work
alone
CAREER
HISTORY:
Nov 1998 to
Date
NORTHERN
SUPERVISOR
PHS
Waterlogic (leading suppliers of point-of-use water
purifiers)
Ø
Responsible
for all facets of the service & maintenance of drinking water
products
Ø
Appointed to
manage work of operators/engineers across the UK (except
London)
Ø
Delivered
training for engineers & larger trade customers for all the water
products
Ø
Provided
specialist technical advice & answered technical queries about products
Ø
Ensured all
work complied with relevant ISO 9002 & ISO 1400 quality
standards
Ø
Successfully
achieved excellent customer relations by using technical & other
skills
Ø
Responsible
for end-to-end accomplishment of multiple, concurrent technical
tasks
Ø
Accountable
for complete provision of varied technical assignments for
customers
Ø
Designated
to control diverse teams to plan & implement service delivery
initiatives
May 1995 to
Oct 1998
OPERATIONS
SUPERVISOR
Federal
Technical Services (food & drink vending machines)
Ø
Responsible
for the end-to-end management of operators & vending m/c engineers
Ø
Appointed to
supervise collection of moneys & maintain stock levels for
machines
Ø
Produced
stock forcasts & provided practical work cover for staff
sickness/holidays
Ø
Developed
& delivered training courses for new staff regarding work
procedures
Ø
Proficiently
liaised with clients to generate new business & identify
opportunities
CAREER
HISTORY CONTINUED:
Jan 1993 to
April 1995
WHITE GOODS
ENGINEER
Self-employed
Ø
Responsible
for reworking graded white goods & selling them to trade
customers
Ø
Appointed to
purchase store-returned stocks & damaged items, repair & sell
them
Ø
Appointed to
undertake testing & implementation of any necessary remedial work
Ø
Managed
timely & quality white goods deliverables with minimal post-sales
issues
Jan 1990 to
Dec 1993
SERVICE
ENGINEER
Discount
Domestics
Ø
Responsible
for both workshop & on-site repairs to a wide variety of white goods
Ø
Appointed to
ensure that products functioned correctly, & provide technical sales
May 1988 to
Dec 1989
SERVICE
ENGINEER / OPERATOR
Options
Management
Ø
Responsible
for maintenance & servicing of vending machines in clients premises
Ø
Appointed to
ensure machines operated correctly & were restocked when required
EARLY CAREER
INCLUDES:
Ø
Site
Electrician – Beardmoor Construction Ltd
PROFESSIONAL:
Ø
Various
in-house & external training programmes
Ø
Effective
communication & presentation skills
Ø
Team
leadership & motivation techniques
Ø
Manufacturers
training courses attended include:
Ø
Mars/Four
Square, Wurlitzer, Wittenburg, Polyvend, Nichols, Booths
Dispensers
Ø
Plus Candy
Home Appliances & Kelvinator
Ø
Experience
of ISO 9002 & ISO 1400 standards
Ø
MS Windows,
Word, Excel, Access, Outlook & Explorer skills
TRAINING
& QUALIFICATIONS:
Ø
C.A.R.E.S.
refrigerant handling licence
Ø
NEBS
Management Certificate parts 1 to 5
Ø
Domestic
Electrical Installation & Planning Certificate, parts
1&2
PERSONAL
DETAILS:
Ø
Born
12th June 1970
Ø
Enjoys
excellent fitness & health
Ø
References
available on request
Andrew
Collins